State Licenses and Consumer Disclosures

Alaska

For Alaska Residents Only: If your issue is unresolved by NYDIG Execution LLC or NYDIG Trust Company LLC (877-869-9041), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
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Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Please note that this license does not cover the transmission of virtual currency.

Arizona

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. Arizona residents may contact the Arizona Department of Insurance and Financial Institutions with any questions or complaints at (602) 771-2800.

Colorado

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or problem with YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about NYDIG Execution LLC

ALL complaints must be submitted in writing.  Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via email (at DORA_BankingWebsite@state.co.us), or via mail to the Colorado Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: banking.colorado.gov/industry/money-transmitters

Florida

If you have a question or complaint, please contact NYDIG Execution LLC at clientservices@nydig.com or (877) 869-9041.

Florida residents may contact the Florida Office of Financial Regulation  with any unresolved questions or complaints about NYDIG  Execution LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (850) 487-9687 (toll free).

Illinois

Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section with any unresolved questions or complaints about NYDIG Execution LLC at (888) 473-4858 (toll-free).

Indiana

NYDIG Trust Company LLC and NYDIG Execution LLC each hold a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

Kansas

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. Kansas residents may contact the Kansas Office of the State Bank Commissioner with any questions or complaints at (785) 380-3939.

Louisiana

Maine

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding NYDIG Execution LLC (License No. 12-1781446; NMLS No. 1781446) or NYDIG Trust Company LLC (License No. 12-1985471; NMLS No. 1985471) at the Maryland Office of Financial Regulation, 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, phone 888-784-0136.

You may access the NMLS Consumer Access website here. 

Minnesota

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. Minnesota residents may contact the Minnesota Department of Commerce, Financial Institutions Division with any questions or complaints at (651) 539-1600.

Nevada

NYDIG Execution LLC is licensed by the Nevada Department of Business and Industry as a money transmitter. At this time, the Nevada Department of Business and Industry does not license or regulate services related to virtual currency, including but not limited to virtual currency transmission or exchange which may be conducted by NYDIG Execution LLC.

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. Nevada residents may contact the Nevada Division of Financial Institutions with any questions or complaints at (702) 486-4120.

New Hampshire

NYDIG Custody of New Hampshire is NYDIG Trust Company LLC's dba name in the State of New Hampshire.

New York

Please note the following disclosures associated with virtual currency:

Virtual Currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections;
Legislative and regulatory changes or actions at the State, Federal, or international level may adversely affect the use, transfer, exchange, and value of Virtual Currency;
Transactions in Virtual Currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable;
Some Virtual Currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction;
The value of Virtual Currency may be derived from the continued willingness of market participants to exchange Fiat Currency for Virtual Currency, which may result in the potential for permanent and total loss of value of a particular Virtual Currency should the market for that Virtual Currency disappear;
There is no assurance that a Person who accepts a Virtual Currency as payment today will continue to do so in the future;
The volatility and unpredictability of the price of Virtual Currency relative to Fiat Currency may result in significant loss over a short period of time;
The nature of Virtual Currency may lead to an increased risk of fraud or cyber attack;
The nature of Virtual Currency means that any technological difficulties experienced by the Licensee may prevent the access or use of a customer's Virtual Currency; and
Any bond or trust account maintained by the Licensee for the benefit of its customers may not be sufficient to cover all losses incurred by customers.
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NYDIG Execution LLC, located at One Vanderbilt Avenue, 65th Floor, New York, NY 10017 is regulated and licensed as a money transmitter by the New York State Department of Financial Services. If you have a question or complaint, please contact NYDIG Execution LLC at NYDIG.com or (877) 869-9041.
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Please visit www.dfs.ny.gov and use the New York State Department of Financial Services Consumer Complaint Portal to file a complaint with DFS.

North Dakota

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. North Dakota residents may contact the North Dakota Department of Financial Institutions with any questions or complaints at (701) 328-9933.

South Dakota

If you have a question or complaint, please contact NYDIG Execution LLC and NYDIG Trust Company LLC at clientservices@nydig.com or (877) 869-9041. NYDIG Execution LLC and NYDIG Trust Company LLC, located at One Vanderbilt Avenue, 65th Floor, New York, NY 10017, are regulated and licensed as money transmitters by the South Dakota Division of Banking. South Dakota residents may contact the South Dakota Division of Banking with any unresolved questions or complaints about NYDIG Execution LLC, NMLS No. 1781446, or NYDIG Trust Company LLC, NMLS No. 1985471, at (605) 773-3421.

Tennessee

Please note that this license and the required surety bond do not cover the transmission of virtual currency. NYDIG Execution LLC and NYDIG Trust Company LLC are licensed by the Tennessee Department of Financial Institutions as money transmitters. The Tennessee Department of Financial Institutions does not regulate virtual currency.

If you have a question or complaint, please contact NYDIG Execution LLC (NMLS No. 1781446) and NYDIG Trust Company LLC (NMLS No. 1985471) at clientservices@nydig.com or (877) 869-9041. Tennessee residents may contact the Tennessee Department of Financial Institutions, Compliance Division with any questions or complaints at (615) 741-2236.

Texas

If you have a complaint, first contact NYDIG Execution LLC or NYDIG Trust Company LLC at (877) 869-9041, if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

Virginia

NYDIG Execution LLC is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).

Washington

If you have a complaint, first contact NYDIG Execution LLC or NYDIG Trust Company LLC at clientservices@nydig.com or (877) 869-9041, and if you still have an unresolved complaint regarding the company's money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints
‍Call us: 1-877-RING DFI (1-877-746-4334)
Email us: CSEnforceComplaints@dfi.wa.gov