Information We Collect
When you use NYDIG online services, we may collect certain information relating to that use, some of which may relate to an individual. Examples of information we may collect includes your name, address, telephone number, email address, other means to contact you, and Social Security number, as well as other information you may supply us in connection with providing services to you. In addition, we may collect information such as your Internet Protocol (IP) address and/or domain, the type and version of your Internet browser software and operating system you use, the date, time, and duration of your NYDIG online services access, the specific pages, buttons, images, links, and forms that you access while visiting NYDIG online services, the type of device you use to access NYDIG online services (such as a phone, tablet or computer), your mobile carrier and/or Internet Service Provider. Collection of this data does not personally identify you. We may also use third party applications and services to collect and analyze this information in the aggregate. We may also collect information about you that you otherwise submit to us, such as through email and other means.
Our Use of Information
Sharing Information in Connection with NYDIG Online Services
To provide NYDIG online services, we may share some of your information with service providers who are authorized to use your information only as necessary to support our business operations, such as those who provide data storage, payment, technology support and services, customer service, risk solution provision, analytics, fraud prevention, and marketing services. We may also share some of your information as otherwise permitted or required by law or as authorized by you.
Updating and Correcting Your Personal Information
Keeping your information accurate and up to date is very important. If your information is incomplete, inaccurate or not current, please contact NYDIG at [email protected]
Cookies and Similar Technology
When you access NYDIG online services, we, or third parties we hire to track how our website is used, may place small data files called “cookies” on your browser or other access device. Cookies are pieces of data stored on your device and are assigned by a web server to the browser on your device. When you return to a site you have visited before, your browser gives this data back to the server.
A “session cookie” may be sent to your computer or other access device when you log in to NYDIG online services. This type of cookie recognizes you if you visit multiple pages on a site during the same session, so that you do not need to be prompted for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect. “Persistent” or longer-lasting cookies can be used for other purposes, such as to record user experience preferences when you use a website. These cookies do not expire once you log out or close your browser. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of NYDIG online services.
We and our third party service providers may also use technologies similar to cookies to track your interaction with NYDIG online services. Some of these technologies include web beacons, pixels, tags and Flash objects. As with cookies, you are free to decline such technologies if your browser permits. You should refer to your browser’s instructions to remove cached history and images from your device. Deleting or disabling cookies will not remove Flash objects. You should refer to Adobe’s website https://www.adobe.com for more information on how to disable these objects.
NYDIG and the third parties who assist in operating NYDIG online services do not respond differently or limit their practices under the terms of this policy when you access those online services with a browser that uses a do not track signal or similar mechanism.
Storage and Protection of Personal Information
We maintain administrative, technical, and physical safeguards that are designed to protect the privacy and security of personal information. In order to help secure personal information collected from you as an NYDIG online services user, including sensitive financial data, the information is protected by SSL encryption when it is exchanged between your web browser and NYDIG online services. However, the internet is not a fully secure environment, and we cannot ensure or warranty the security of any information transmitted to or generated by NYDIG in connection with NYDIG online services. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our administrative, technical, and physical, or other operational, safeguards. You play a critical role in protecting your information by maintaining up-to-date computer security protections. Steps you take to ensure the security of your computer, computer passwords, or other personal identifier authentication mechanisms are key components of the protection of your personal information. You agree that you are responsible for any additional verification procedures and security you deem necessary.
It is our policy not to email you or send you electronic communications to request non-public personal information or account information (such as a username or password). If you receive an unsolicited email or other electronic communication that appears to be from NYDIG but you suspect may be from another source and might be fraudulent, please email us at [email protected]
Personal Information on Children
We respect the privacy of children and encourage all parents to supervise their children’s computer usage. We do not intend to invite children to visit NYDIG online services and we do not knowingly collect or retain personal information from children under the age of thirteen (13). For more information on the Children’s Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission website at www.ftc.gov.
Notice to Persons Accessing the NYDIG Site Outside the United States
If you access the NYDIG online services outside the United States, any information you provide to us through the NYDIG online services will be transferred out of that jurisdiction and into the United States. If you do not want your personally identifiable information to leave that jurisdiction, do not provide the information to us. By providing personally identifiable information to us, you explicitly consent to the transfer of your information to the United States.
Contacting Us About Privacy Questions